IDColor collects personal information when it is provided directly by the user or through the use of the website, for example:
a. The products and services offered by IDColor, by their nature and packaging, are not intended for purchase by individuals or groups of private users. These types of customers are invited not to release their personal data directly, but to always make use of companies or entities connected to them.
b. Information about you and the company, organization or association for which you work or manage your purchases, when you create an account for our site or are provided by email, verbally or in other written form. This could include the name and contact details of the user or multiple users, the name and details of the company, information about the role held in the company and how you learned about the site.
c. Information on transactions, billing and deliveries, if any products or services have been purchased or quoted. Or even simply make technical or commercial requests.
d. If you interact with one of our sales staff, via telephone conversation, at a point of sale, a trade fair or the customer's premises. Log of user interactions with our staff, such as replying to personalized quotes sent by email, sending feedback by email or on our website, requesting technical clarification, reporting a problem or other.
We may also record some details on how our website is used while browsing, for example the website visited previously or to which the user passes subsequently, the unique ID of the device used, the IP addresses and the operating system, clicks on advertisements, products searched, products purchased and information downloaded. Marketing emails you send may also automatically detect whether the email has been received or opened and whether a link in the marketing materials has been used.
2. How is personal information used by IDColor?
Depending on how the user uses IDColor, the interactions that have taken place and the permissions provided, we will use the personal information for the purposes indicated below to:
1. fulfill the order placed and / or provide the services purchased.
2. manage your account online.
3. manage and respond to questions or complaints presented to our employees.
4. customize the IDColor site and show the content that we consider most interesting for the customer, based on account information, purchase history and browsing activities.
5. improve and manage the IDColor.it site and monitor its use.
6. market research, for example we may contact you for feedback on products and services.
7. send marketing messages and show targeted advertisements, having the user's consent or being otherwise authorized.
8. security purposes, to investigate fraud and where necessary to protect ourselves or third parties.
9. comply with legal and regulatory obligations.
Our processing of personal information is based on the following legal grounds in the context of the data protection law:
1. The processing of data is necessary to execute a contract with the user or to take the preliminary measures necessary to execute a contract (for example, if a purchase has been made,we use the personal data of the interlocutor of the company or entity to process payment and fulfill the order).
2. It is in the legitimate interest of IDColor.it and of the company or body to identify the user who places orders or requests on behalf of the company or body.
3. The user's consent has been obtained, for example when we have been contacted for a question, when optional information has been added to their account profile or if the user has given consent to receive marketing material.
3. With whom does IDColor share personal information?
IDColor must share information with some selected third parties in order to carry out its activities:
a. Service Providers: We also provide information in aggregate and anonymous form to service providers acting on our behalf as companies that provide digital marketing services such as product recommendations, statistical analysis, analysis and understanding of the business, operational activities and organization of Web sites.
b. Third parties involved in the supply chain, personalization and distribution of products, such as carriers, couriers and shipping agencies. In some cases, we also share personal information with professional and legal advisors.
c. Government authorities: when the order is to be delivered to a country other than Italy, we may need to share information with customs authorities in both the Italian and the destination country. In addition, we may need to share personal information with law enforcement or other governmental authorities, for example to report fraud or in response to a legitimate request.
d. Creditworthiness and fraud control: We may share information with credit rating agencies and with third parties engaged in detecting and combating fraud. is. Business or business divestment: In the event of a business divestiture, our customers' personal information may be disclosed to the buyer. In such event we will make every reasonable effort to ensure that the buyer remains bound by the terms of this privacy policy.
IDColor may also disclose personal information if it believes that such disclosure is necessary to protect the rights, property or personal safety of IDColor, its customers or employees or the public or when otherwise authorized by law.
4. Where does IDColor keep personal information and for how long?
IDColor uses services and web servers provided by European companies with data centers installed in Europe and subject to the protections and privacy regulations in force in Europe.
We keep personal information for the time necessary for the purposes mentioned above, this period therefore may vary depending on the interactions with the user. For example, when a purchase has been finalized, we keep a copy of it for the period necessary for billing, taxation and any warranty coverage. We may also keep a copy of the correspondence also in electronic format between us and the user, for example if a negotiation has been started by email containing technical and commercial requests even without concluding the sale immediately but which could be recalled in the future, or to protect ourselves from any complaints relating to customizations and supply agreements for the time necessary to protect us from legal complaint.
When we no longer need to keep the information, it will be deleted. When you unsubscribe from marketing communications, we will keep a copy of your email address, such as blacklist, to make sure we don't forward marketing emails to that address in the future.
5. What does IDColor do to protect personal information?
IDColor's goal is to always offer the highest level of services and safety to its customers and IDColor has been specifically designed to be a safe place.
To ensure the safety and security of personal details, whenever you submit sensitive information, such as your credit card number and bank account details, we use the following security methods:
a. 128-bit SSL (Secure Sockets Layer) encryption, the most innovative technology to encode and protect data, the user's guarantee for a secure transaction.
b. The IDColor security certification is issued by Let's Encrypt Authority X3 and appears in all sections of the site where information and contact information are sent to indicate that current information will be encrypted. This means that the information is protected and is forwarded securely.
c. The data relating to payments by credit cards are not recorded on our servers, but acquired and used by the Paypal payment service managers ( PayPal Europe S.à rl et Cie, SCA ) according to their own privacy policies available on the website www .paypal.com
The online account and personal profile information is password protected so that only the user can access it. It is recommended that you never divulge your password to anyone. IDColor will never ask for the password through unsolicited telephone calls or e-mails.
6. How does IDColor use personal information for marketing?
If you have accepted the newsletter subscription option during account registration or purchase, IDColor can send e-mails or text messages or call the user on the phone to advertise IDColor products and services and occasionally send advertising material directly by post on products that we believe may be of interest to the customer.
It is likely that some or all of these marketing messages are tailored to user preferences, defined based on what we know about the company the user works for and derived from, for example, personal online profile, previous research and browsing history on IDColor and purchasing activities.
If you no longer wish to receive marketing communications from IDColor, you can at any time:
a. Change your preferences in the "Newsletter Subscriptions" area to "My Account", which can be accessed at any time via the "Login" link on the navigation bar.
b. Unsubscribe by clicking on the link in each email
c. Contact the IDColor customer service at 0574.799086
7. How can I access, update, correct or delete personal information?
You can view and change your account information, billing and shipping addresses by clicking on Login in the initial page and entering your user and password and clicking on account information. In case of loss of access data, the user will provide for the recovery through his own email without any operator of IDColor being aware of these data.In case of other problems in accessing IDColor, contact IDColor customer service at 0574.799086.
In case of doubts relating to personal information that are not resolved through the personal online profile, contact IDColor using the details indicated in point 9. The data protection law applied in Italy grants the right to access (also in electronic format) , correct and request the deletion of personal data; IDColor will satisfy any request to exercise these rights in accordance with applicable laws. However, there are a number of limitations to these rights, such as the retention times of tax records, which may prevent you from meeting all requests.
8. Cookies
IDColor uses cookies and similar technologies to provide the functionality of IDColor, improve the website and personalize IDColor. For more information on cookies, please read our Cookie policy
9. Contacts
Any questions relating to this privacy statement should be sent by e-mail to: privacy@idcolor.it
10. Updates to the privacy policy
IDColor may occasionally modify this privacy policy to reflect changes in the law, in the regulatory orientation or in our data privacy protection practices in accordance with the provisions of the law. In these cases, and when required by law, we will provide new or updated information explaining in detail how the use of personal information has changed and, if necessary, we will ask for the employee's consent to continue with the data processing
Update of this Privacy Policy in November 2024.